News

Laura Shares a Personal View on Handling Calls for Law Firms

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The Oberoi Business Hub team have developed niche expertise in providing call handling services for law firms. Training, experience and their passion for great customer service is key to the consistent high-quality service. Here, team member Laura Cotton talks about her role: handling incoming calls for several law firms to improve efficiency and customer service […]
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Global Leader Chooses Derby’s Oberoi Business Hub For UK HQ

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A German-owned global leader in smart logistics and warehousing have established their UK headquarters at a premium serviced office location in Derby’s Pride Park – paving the way for future growth. EPG-Ehrhardt Partner Group has 19 locations and over 700 employees worldwide and provides a full Supply Chain Execution Suite to a broad range of […]
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How The Pandemic Has Changed Working Practices in Law Firms

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The pandemic has forced most businesses, including law firms, to re-structure their working practices – balancing lockdown restrictions as well as staff and client safety with continuing to provide a seamless service to clients. With face-to-face contact severely curtailed – especially in periods of lockdown – more emphasis has been placed on telephone communications and […]
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Lockdown Entrepreneurs Spearhead Virtual Office Surge

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Oberoi Business Hub in Derby’s Pride Park reports a steady surge in demand for virtual office support – particularly from start up businesses launched during this and previous national lockdowns. Founder and managing director Kavita Oberoi explained that 90% of recent new enquiries had been from start up businesses who were keen to create the […]
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Expansion Reflects Changing Working Practices

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Oberoi Business Hub in Pride Park has expanded its call answering team in response to an increasing number of private, public and charity sector clients who need support post-lockdown. Experienced customer service operatives Laura Cotton and Sharon Colledge have joined the team which handles in-coming calls for more than 300 clients including SMEs, large corporate […]
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How to Make a Furlough Claim

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Article written by Steven Bourne from the Chartwell Practice The government have announced that the HMRC portal to enable a claim under the Coronavirus Job Retention Scheme (CJRS) to be made goes live on Monday 20th April. There is currently some uncertainty over who will actually be able to make the claim, as the guidance […]