GET IN TOUCH: 
Call Handling
- Never miss a call
- Make every conversation count
Why Call Handling Matters
First impressions happen fast — and often by phone.
Our professional UK-based call handling team ensures every caller is greeted promptly, politely, and in line with your brand.
Whether you're in meetings, out on-site, or simply need a buffer, we’re here to manage your calls so you never miss an opportunity.
What’s Included
- Live Answering
- Message Taking & Delivery
- Custom Call Scripts
- Overflow & Backup Support
- No Hardware Needed
We pick up your calls promptly using your business name and preferred greeting.
We log caller details and messages accurately, then pass them on to you by email or SMS.
Our team will follow your scripts or handle calls with a tone and approach that reflects your brand.
Use us full-time or just when you're busy — we're flexible.
We route calls directly from your existing number or provide a dedicated line.
Key Benefits
Never
Miss a Call
Stay available even when you’re not by the phone
Professional
Frontline Team
UK-based, courteous, and efficient
Boost
Productivity
Focus on work while we handle the calls
Peace
of Mind
Know your business is always covered
What Our Clients Say
We have used Oberoi for many years now and find that the service they offer extremely professional and good value. As a small company we cannot always get to the phones ourselves, but we have never missed a call because Oberoi are there to pick it up. Messages are always passed on immediately so we can get back to our callers quickly.
Tony Bridgeman – CRM Dynamics
We have been using the Oberoi Call Answering Service for nearly 5 years now and we can't fault their service. Great attention to detail and innovative technology is involved in helping us not to miss any calls from our patients. Additionally, the call handlers are highly professional and expertly capture all the patients details to enable us to quickly follow them up.
Simon Blunden – Chartwell Hospitals
A very competent team with a support service that is much needed in these times so I have found them invaluable to my business.
Arif Virani – Accountlets
Oberoi Business Hub offers my business a professional front line to answer new client calls. They also offer a lifeline to my existing customers if they are unable to contact me through other means.
All calls are immediately texted to me and followed up each evening with a log of the day. All calls are answered in our name. It is so important that the first contact with any new customer is both positive, quick and responsive. Oberoi Business Hub offers all these facilities.
Operator Licence – Lynda Howes
I've been using the call answering service for around 5 years now and it gives me peace of mind that my calls are being taken professionally, when I'm otherwise engaged or on holiday.
I regularly ask my customers for feedback and they tend to think that Oberoi are my own staff which is a good sign. I'd recommend the service to any small business where its not always possible to answer the phone.
Sarah Woodman - Enso HR Consultancy
We have been working with Oberoi for several years and the service that they provide is exceptional. The Oberoi service has all the right ingredients - great value for money, efficient and just as importantly, most helpful. I highly recommend them.
Peter Eldridge – Director at The Institute of Car Fleet Management
For a number of years now, Oberoi has been providing phone cover for our pre-school and day nursery whilst closed over each of the school holidays. Details of each call are emailed immediately with a useful list of all calls and their respective details at the end of each day. Oberoi represent great value and help to ensure that no calls are missed. I cannot recommend Oberoi highly enough.
Oliver Wastell – Coteswood House
About Backs and Bones has relied on Oberoi Call Answering Service for approximately 8 years and I pay each invoice with relish: knowing that they don't do a good job - they do SO much more that that...They give me my life back!
Previously, I rarely relaxed..always needing my phone by my side and constantly on the look-out for a quiet place to talk when the phone rang. Once Oberoi took over, I could unwind and choose when I had my 'down-time' or I could get on with my job as an osteopath or do my admin uninterrupted. We have had our own receptionist for some years now ..but still use Oberoi out of hours or when she is off and the communication between them is excellent.
It amazes me how much information they retain about my business - especially as it evolves and changes. They are so efficient keeping us up-to-date on the calls they take; so we can respond instantly if we need to and the overview at the end of the day is invaluable as a record. They are calm and professional and are a real credit to themselves, Oberoi and About Backs & Bones.
Paula Collier-Ward – About Backs and Bones
I have been an Oberoi client for many years and they have always provided me with an excellent service. They are very quick to respond and have always delivered the bespoke service I need. Their fees are also very reasonable for the volume of calls I receive. I highly recommend Oberoi's services.
Jayne Wilkins – Jayne Wilkins Associates