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Call Handling

How a telephone call is handled can make all the difference to the bottom line and continued customer loyalty

Watch Paula

“They don’t just do a good job –
they do SO much more than that…

They gave me my life back!”

Paula Collier,
Backs and Bones

Never Miss a Call

First impressions count for any business.

Our extensive client portfolio includes sole traders who are juggling work commitments with answering enquiries and therefore risk missing vital calls that can make all the difference to growing their business.

Conversely, we also work for charities and Blue Chip corporations, who attract high call volumes. They need complete or overflow support and particularly benefit from the detailed call handling response and resolution end of day reports we provide.

Whatever your requirements, Oberoi call answering services are designed to be cost effective and flexible.

Tailor Made Service

Our call answering service is tailor-made to each individual business – providing you with a dedicated team who are effectively an extension of your team and add value to your business.

Every client has a dedicated Account Manager who firstly takes time to learn all aspects of your business and then works out the best call package to suit your business needs at the best price.

How It Works

Your package is totally flexible and can be adapted to suit your trading patterns or personal commitments such as annual leave.

We set up a dedicated phone number for you to divert your calls to a 0800 freephone and geographical numbers can also be provided.

We cover calls Monday to Friday 8.30am to 5.30pm with a personalised out of hours voicemail which is retrieved the following morning or issued at the time as a voice message via email.

Alternatively, you can divert calls back to your own phone outside serviced hours or a 24/7 service can be arranged on request.

Value for Money 

Options range from ‘pay as you go’ to a fixed tariff and, whatever plan you choose, there are no minimum contract periods. Service plans are reviewed by your Account Manager to ensure you are never overpaying.

Furthermore, you are charged per call (rather than per minute) to keep costs down and you can activate or de-activate the service when you wish – giving you the flexibility to use us when you need us.

Seamless Service

Your account manager is responsible for training and overseeing our highly-experienced team members allocated to your business.

Our focus is to gain an in-depth knowledge about your products, services and prices to ensure a seamless, personal and highly efficient call answering service.

We aim to answer within three rings and handle every call as if we are a member of your team – introducing your business in a professional yet approachable manner.

Increased Efficiency

Our service is totally transparent so you can monitor efficiency and identify bottlenecks, patterns and opportunities within your business.

All clients receive daily, “end of day” catch-all reports which provide an easy to use overview of call details, the nature of the enquiry, caller contact details, who from our team answered the call and the response times.

Clients can also monitor the call responses within your teams to measure individual KPIs and targets.

Example of a daily, "end of day" catch-all report

The Sectors We Support

  • Acupuncture
  • Advertising
  • Automotive
  • Building Services
  • Business Consultants
  • Charity Groups
  • Childcare Services
  • Chiropractic treatments
  • Cleaning Services
  • Coaching / Training
  • Counselling
  • Dentistry
  • Electrical Suppliers
  • Environmental
  • Engineering Services
  • Event Management
  • Finance Services
  • Graphic Design
  • Health & Beauty
  • Health & Safety Experts
  • Herbal medicine treatments
  • Industrial Supplies
  • IT
  • Kinesiology
  • Legal Services
  • Massage
  • Media Productions & Services
  • Medical
  • Nutritional therapy
  • Occupational health
  • Osteopathy
  • Physiotherapy
  • Podiatry
  • Professional Services
  • Property
  • Retail
  • Recruitment
  • Security
  • Telecommunications
  • Transport Operators
  • Travel Agents

What Our Clients Say

"We have been using the Oberoi Call Answering Service for nearly five years and we can’t fault their service.

"Great attention to detail and innovative technology is involved in helping us not to miss any calls from our patients.

"Additionally, the call handlers are highly professional and expertly capture all the patients details to enable us to quickly follow them up.”

Chartwell Hospital

Simon Blundell

Chartwell Trust


“The Oberoi team are a fantastic support to our business - friendly, professional and very accommodating to our needs.

"They are always happy to discuss our requirements and how they can support us and very open to ongoing training and feedback to provide the best service for us as we continue to grow.

"I would highly recommend.”

Back & Body Clinic

Kelly Whitehouse

Back & Body Clinic

“We have been using Oberoi since 2013.

"They provide an excellent all-round service and have been a wonderful support to our business over the years.”

Peter Huntington


"Over the years I’ve had very few calls, but quite often just one call taken by Oberoi has paid for the service for the year.  My request to get an email address from the caller has always been adhered to and quite often I have secured the job without having to use the telephone at all.  

Thinking back, one enquiry you took in 2018 probably netted me in excess of £10,000 of business.   So for me, whilst there haven’t been many calls, the quality of the calls and your excellent professional response has worked very well."

Jayne Wilkins

Jayne Wilkins & Associates

Our Google Reviews

We have a proven track record in supporting our clients to improve and grow their businesses through our cost effective and high quality call answering service.
Oberoi Business Hub
Based on 54 reviews
powered by Google
14:25 03 May 24
Apt, reasonable and does the job just right.
Reception TeamReception Team
12:18 04 Jan 24
The team at Oberoi have been a huge support to our business for many years now. They are extremely professional and we would be lost without them. We feel safe in the knowledge that our calls will be answered when our lines are busy and our customers will continue to receive a high quality service.
Cheryl DawsonCheryl Dawson
13:20 03 Jan 24
Great location, offices and support. Thank you
Kodie-Lee BrownKodie-Lee Brown
12:11 03 Jan 24
Plenty of parking and close to city centre and train station. The staff are always happy to help and nothing is too much for them.The offices are very clean and welcoming
Sarah AclandSarah Acland
10:09 11 Dec 23
Staff were extremely helpful in showing us to the room and letting us know where everything was. They left us their details as we were going to be there after they closed and even though we overran we were not rushed out.All in all a great experience and would definitely use them again.
matthew Blackshawmatthew Blackshaw
18:52 16 Sep 23
21:23 30 Aug 23
Vadim VoronovVadim Voronov
10:35 27 Aug 23
Not reliable and not trusted enough to do business.
Kelvin PlomerKelvin Plomer
16:34 11 Aug 23
Perfect facilities for hotdesking. Easy to book, Jodie was welcoming and friendly, loads of space, ample parking and reliable internet. Couldn’t ask for more. A real find for me, and not far from the centre and trains. I’ll book again, certainly. Thank you!
Charlie HullCharlie Hull
15:14 18 May 23
A great team who made sure I only got the calls that mattered!
Tracy LewisTracy Lewis
16:48 14 Apr 23
The Oberoi Business Hub was recommended to me by a colleague who had been to a network event there. I hired a room to provide some training - as much as I prefer to talk to someone to make these bookings - and I did speak to someone - the on-line booking was SO straight forwardThe staff at Oberoi are very helpful and professional - nothing was too much trouble; even when I had trouble with my computer, Jodie Brady in particular was very resourceful to resolve the problemAnd even the seemingly small, but important things, such as the coffee area - which serves proper coffee - so important for me to provide good refreshments for my delegates.Thank you all for such a great experience for me as the training provider, and for my delegates.
Ian MeredithIan Meredith
21:56 03 Mar 23
First class meeting rooms they go that extra mile nothing is to. Much trouble helpfull, friendly, professional
Liam HobbsLiam Hobbs
15:40 09 Dec 22
Simon HensonSimon Henson
19:02 07 Dec 22
Titan Private Investigation Limited have utilised Oberoi Consulting’s virtual office service since we were incorporated in 2014. This provided Titan with a footprint in the Derby area and where we could meet clients and have mail sent. Due to our company's growth operationally and also the delivery of our training courses, in September 2022 we decided to move into a fully serviced office with access to a modern kitchen and conference room where we can deliver our training from. The location is excellent for transport links and close to Derby City Centre.
Jim GottJim Gott
13:14 25 Oct 22
Great place to use if you want some space near to the Derby city centre. Friendly staff. Would have been good if open from 08:00am and if tea & coffee were included, but overall a great experience.
Graham Le BasGraham Le Bas
13:08 07 Oct 22
Location is excellent. Plenty of free parking which is very rare. Meeting room was well laid out to requirements and very clean. Facilities manager Clair was extremely help at all times including when booking. Will definitely use again
Sue ParkerSue Parker
18:05 02 Aug 22
I attended a training course here a couple of weeks ago and can highly recommend it. It has air conditioning which was very much needed as it was the hottest day ever, it has amenities you need including a fancy coffee machine which I couldn't work, I would have been more than happy with a kettle and some instant stuff. Would definitely recommend.
Paige WoodPaige Wood
14:00 12 Jan 22
We used the conferencing facilities at Oberoi Business Hub and were extremely pleased with the service we received, the conference room was modern and professional and was set up exactly as we required. We were particularly impressed with the kitchen and dining area which was decorated to an extremely high standard. We found staff members were friendly and very helpful and the experience of hosting our conference was made very easy for us. If we require a conference room we will be using Oberoi Business Hub again.
Jayne WilkinsJayne Wilkins
09:11 17 Dec 21
I have been an Oberoi client for many years and they have always provided me with an excellent service. They are very quick to respond and have always delivered the bespoke service I need. Their fees are also very reasonable for the volume of calls I receive. I highly recommend Oberoi's services.
Wale OladipoWale Oladipo
14:00 22 Oct 21
Clean, accessible and adequate for training events.
Garth ColanGarth Colan
14:47 15 Oct 21
A very professional setting with great facilities. Also the venue is in a really good location being just a short stroll from Derby station and also accessible by road. Highly recommended.
Sam RedfernSam Redfern
13:08 08 Oct 21
Great host in Jodie, great venue, problem free and the morning ran smoothly.
Ann RochelleAnn Rochelle
13:45 15 Jul 21
I would absolutely recommend the Oberoi Business Hub. We've been using the space for a number of years now and couldn't be happier. The staff are incredibly helpful and it's excellent value.
Paul HickingPaul Hicking
09:53 30 Apr 21
Would recommend to anyone wanting an office space or meeting room. Great professional service and terrific value
Gavin ClarkGavin Clark
15:26 29 Apr 21
We recently used the Oberoi offices for an internal meeting and the team were excellent. They answered all of our questions beforehand, excellent comms throughout and during the day, were incredibly helpful. We will be using them again.
Clark HunterClark Hunter
09:58 20 Mar 21
Oberoi Business Hub, is a good facility and the staff are friendly and helpful. The location is good and they are flexible to your needs, as things change.
Gina SmithGina Smith
15:12 04 Mar 21
I had a great experience using the office last week. It was nice, clean tidy and presentable. Also there is a small café area and a kitchen. It is very quiet with no disturbances.
Paula Collier-WardPaula Collier-Ward
17:23 29 Nov 20
About Backs and Bones has relied on Oberoi Call Answering Service for approximately 8 years and I pay each invoice with relish: knowing that they don't do a good job - they do SO much more that that...They give me my life back!Previously, I rarely relaxed..always needing my phone by my side and constantly on the look-out for a quiet place to talk when the phone rang. Once Oberoi took over, I could unwind and choose when I had my 'down-time' or I could get on with my job as an osteopath or do my admin uninterrupted.We have had our own receptionist for some years now ..but still use Oberoi out of hours or when she is off and the communication between them is excellent.It amazes me how much information they retain about my business - especially as it evolves and changes. They are so efficient keeping us up-to-date on the calls they take; so we can respond instantly if we need to and the overview at the end of the day is invaluable as a record. They are calm and professional and are a real credit to themselves, Oberoi and About Backs & Bones.Thank You
Peter EldridgePeter Eldridge
10:54 12 Nov 20
We have been working with Oberoi for several years and the service that they provide is exceptional.The Oberoi service has all the right ingredients - great value for money, efficient and just as importantly, most helpful.I highly recommend them.Peter EldridgeDirectorThe Institute of Car Fleet Management
I've been using the call answering service for around 5 years now and it gives me peace of mind that my calls are being taken professionally, when I'm otherwise engaged or on holiday. I regularly ask my customers for feedback and they tend to think that Oberoi are my own staff which is a good sign. I'd recommend the service to any small business where its not always possible to answer the phone.
Tony BridgemanTony Bridgeman
16:44 03 Nov 20
We have used Oberoi for many years now and find that the service they offer extremely professional and good value. As a small company we cannot always get to the phones ourselves, but we have never missed a call because Oberoi are there to pick it up. Messages are always passed on immediately so we can get back to our callers quickly.

Contact Us

Call us on 01332 546 920
or email today.

Jodie Brady, Centre Manager & Team Leader