Never Miss a Call

First impressions count for any business – large and small – and how a telephone call is answered and dealt with can make all the difference to your bottom line and continued customer loyalty.

Our extensive client portfolio includes sole traders who are juggling work commitments with answering enquiries and therefore risk missing vital calls that can make all the difference to growing their business.

Conversely, we also work for charities and Blue Chip corporations, who attract high call volumes. They need complete or overflow support and particularly benefit from the detailed call handling response and resolution end of day reports we provide.

Whatever your requirements, Oberoi call answering services are designed to be cost effective and flexible.

Tailor Made Service

Our call answering service is tailor-made to each individual business – providing you with a dedicated team who are effectively an extension of your team and add value to your business.

Every client has a dedicated Account Manager who firstly takes time to learn all aspects of your business and then works out the best call package to suit your business needs at the best price.

How It Works

Your package is totally flexible and can be adapted to suit your trading patterns or personal commitments such as annual leave.

We set up a dedicated phone number for you to divert your calls to, 0800 freephone and geographical numbers can also be provided.

We cover calls Monday to Friday 8.30am to 5.30pm with a personalised out of hours voicemail which is retrieved the following morning or issued at the time as a voice message via email.

Alternatively, you can divert calls back to your own phone outside serviced hours or a 24/7 service can be arranged on request.

Value for Money

Options range from ‘pay as you go’ to a fixed tariff and, whatever plan you choose, there are no minimum contract periods. Service plans are reviewed by your Account Manager to ensure you are never overpaying.

Furthermore, you are charged per call (rather than per minute) to keep costs down and you can activate or de-activate the service when you wish – giving you the flexibility to use us when you need us.

Seamless Service

Your account manager is responsible for training and overseeing our highly-experienced team members allocated to your business.

Our focus is to gain an in-depth knowledge about your products, services and prices to ensure a seamless, personal and highly efficient call answering service.

We aim to answer within three rings and handle every call as if we are a member of your team – introducing your business in a professional yet approachable manner.

Increased Efficiency

Our service is totally transparent so you can monitor efficiency and identify bottlenecks, patterns and opportunities within your business.

All clients receive daily end of day catch-all reports which provide an easy to use overview of call details, the nature of the enquiry, caller contact details, who from our team answered the call and the response times.

Clients can also monitor the call responses within your teams to measure individual KPIs and targets.

SAVED JIC...

Client Case Study: About Backs & Bones, Derby

The Challenge

Backs & Bones is an award-winning, well-established practice with two clinics and 12 freelance specialists.

Business owner Paula Collier-Ward used to field calls herself. However, the inability to constantly man the phone while administering treatments and running a household meant calls were missed and bookings lost.

Furthermore, Paula was spending too much time on administration and managing bookings and this was all taking its toll on her work and family life.

To grow the business, Paula needed support.

However, even employing a receptionist part-time would be insufficient to meet the needs of the business as well as unviable.

She needed a full-time service, without shouldering employment overheads or compromising the personal service her clients received from her.

Before finding Oberoi Business Hub on the internet, Paula had unfortunately experienced a poor service from two other call-answering services who had inadequate telephone skills and local knowledge for Backs & Bones customers coupled with an obvious call centre atmosphere which did not reflect the calibre of her business.

She therefore turned to Oberoi for help.

Our Solution

The team at Oberoi Business Hub took the time to really get to know Backs & Bones USPs and the high calibre personal service that customers appreciated.

With their experience of the healthcare sector and the knowledge of Backs & Bones, the team answers calls and handles all of the appointments administration six days a week – leaving Paula time to do what she loves best which is treating clients.

Customer Feedback

Paula Collier-Ward says that the support she receives from Oberoi Business Hub has contributed to the growth of her business.

“We are legally-regulated specialists so ad hoc telephone availability did not fit our professional service or image.

“In practical terms, I previously had to divert the clinic line to my home number which meant that I couldn’t even nip out to the shop and had to contend with noise and interruptions from the family when I was trying to talk to a client.

“In essence, I needed someone to take calls in a quiet, professional environment.

“As soon as I met Kavita Oberoi, my confidence in call answering services was restored.

“I took the plunge again and things went well from the offset.

“We have seen turnover increase year on year and Oberoi Business Hub call handling and answering is one of main driving factors behind this.