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Are Virtual Offices the Future?

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Although it is important to have face to face contact and to be visible when managing your employees, times are changing as flexible working becomes more popular. Advances in technology have made this more possible than ever before.

Virtual offices provide businesses with the perception of having a physical office in a preferred location without the costs and overheads involved. They provide companies the benefit of having a business address, call handling and a receptionist without the physical space, or employee overheads.

Many also offer meeting rooms, hot-desking facilities and virtual PA services. This is ideal for start-ups to growing businesses. Perception is important in business. Clients prefer to engage with established companies with a strong base, location can also make a difference. It is significantly cheaper to have a virtual office service rather than leasing an office. There is also a much greater degree of flexibility that comes with going virtual as you can choose where you want to work each day, you can work from home or go mobile. Your company is not tied down in the same way as you would be if you were leasing an office. This makes it easier to grow and expand, especially when your business is just starting out.

At Oberoi Business Hub we see many businesses start out with us using a virtual office, then add on hot-desking and call answering and eventually get a serviced office when they feel they have significantly grown and they are happy with the address their businesses is located at. You may be surprised at how quick and easy it is to set up a virtual office address.

5 Benefits of using Instagram for Business

 

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 We recently set up an Instagram page after hearing about how it can benefit your business. Instagram has more than 300 million active users and has caught the eye of lots of growing brands ranging from large to small. Below are the top 5 benefits to our business since setting up our Instagram.

 
1. Connecting with potential clients
Although Facebook or Twitter may be your first thoughts when thinking about engaging with clients a report from Forrester Research found that Instagram generates 120 times more engagement per follower than Twitter. Making Instagram perfect for listening to feedback, building relationships and sharing new products and services.


2. Drive traffic to your website
One of the most important part of marketing on any social media channel is driving traffic into your website and you can do this through Instagram. Firstly, make sure your website link is in your bio as this is the only place you can put an active hyperlink. Also mentioning your website or using calls to action in post captions are a great way to drive potential clients to your site.


3. Education on your consumers
There’s a strong chance that your customers are already posting photos related to your business or talking about you on Instagram. People love to share photos of things they’ve eaten or places they have visited and their captions and comments can be very valuable for feedback. The best way to find out if people have put posts on about your services or products is to post a picture of your business and tag its location. Once the post is live, you will be able to see a link that will allow you to see all the other photos that were taken at your location.


4. Networking
Like any other social media channel, Instagram is a great place to network with potential or existing clients which can extend your online reach. This can be done by following and engaging with individuals related to your industry by liking and commenting on their posts. The more you do this the more inclined they will be to engage with yours. Instagram allows you to search hashtags which will lead you to related industries accounts where you can then follow them and engage with their content.


3. Gain trust
Instagram makes it quick and easy to make updates and show “behind the scenes” of your business and services first hand. It is as easy as taking the photo or video, adjusting filters and using hashtags. It has the added benefits of being able to have direct conversations, tag people or create locations. It makes you reachable to your audience and adds a personal touch. This builds trust which is a huge benefit to have because people are more likely to use your services as they familiarise themselves with your business and can easily ask questions without hesitating.

 

Follow us on Instagram @Obeoribizhub

Why Businesses Should Have a Telephone Answering Service

First impressions and speed of response is mission critical in business. If you are a small or growing business a telephone answering service makes it easy for customers to contact your business and you never miss a call.  Talking to someone rather than a machine or answering message creates a total different perception. This can make all the difference in the sales process. 

Many of our clients have a divert set up on their current lines so if its not answered within 3 rings it diverts to our call answering service.

Here are a few reasons why it is so important

1.  Sales opportunities

Although there is a growing online presence, there are still a number of people that prefer to talk and use the phone.  This allows business to communicate their expertise.  Having calls screened first ensure you can prioritise and prepare before returning calls

2.Employing Staff
 
Employing staff to answer calls is expensive.  Firstly there needs to be enough incoming calls to justify paying someone to handle them full-time and if you have a number of calls coming in at the same time you need more lines and support teams to answer them. There is also the issue of holiday and sickness cover.

Telephone answering services represent a huge saving in comparison to handling your calls in-house, many of our case studies show this.

If you have teams based remotely, calls can be taken in one location and patched to the appropriate person where required and or messages sent to the person the call is intended for.

http://www.oberoibusinesshub.co.uk/case-studies/

3. Open all hours

A call answering service allows enquires to be processed at all times

4. Arranging appointments 

A growing part of our business is supporting our clients with their calendar bookings, especially in the case of osteopaths, podiatrists and massage therapist.  This means we can book, cancel and rearrange appointments on behalf of our clients.  Often service provision goes beyond calendar management, in that we also process SMS reminders for appointments arranged.

This is a great way to cut down on time-consuming admin.

5. Perception and Size

Call answering services allow one to portray a much bigger presence, sometimes this is key in gaining the bigger and corporate clients.

6. Messages Taken Can Be Sent To The Business By Text or Email and include A Summary End of Day Report

Messages are comprehensively logged and securely stored, so you’ll never lose or accidently delete an important message ever again. Even more importantly, many services give you access to a catalogue of your messages wherever you are, which is a great resource when dealing with potential customers or pitching to new clients. It also helps with coordinating the activities of everyone in your team. With a messaging service, everyone is kept in the loop and there are no slip-ups in communication.

7. Additional Lines and Numbers

Additional Geographic numbers may be important for your business such as a London location.  This can be set up quickly, including 0800 numbers to encourage calls through marketing or website materials.

 

 

 

 

 

How Technology Transforms How Business Operates

A 2015 PwC survey of 10,000 global consumers shows 53% of those surveyed believe technology breakthroughs will transform the way people work over the next 5 to 10 years.

Modern Technology allows delivery of call answering services for any type of business, based anywhere across the globe.

Our systems are set up so call handlers recognise which company we are answering the call for and how it should be managed.

Technology allows three parties to share a call, this is often the case where we are patching calls, this allows our call handler prior to transferring a call brief the receiver on the context of the call. 

Out-sourced call handling and other back office support has proven to save costs over full time employment of staff, view case studies on http://www.oberoibusinesshub.co.uk/case-studies/

 

 

 

 

How Technology Transforms How Business Operates

A 2015 PwC survey of 10,000 global consumers shows 53% of those surveyed believe technology breakthroughs will transform the way people work over the next 5 to 10 years.

Modern Technology allows delivery of call answering services for any type of business, based anywhere across the globe.

Our systems are set up so call handlers recognise which company we are answering the call for and how it should be managed.

Technology allows three parties to share a call, this is often the case where we are patching calls, this allows our call handler prior to transferring a call brief the receiver on the context of the call. 

Out-sourced call handling and other back office support has proven to save costs over full time employment of staff, view case studies on http://www.oberoibusinesshub.co.uk/case-studies/

 

 

 

 

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